Frequently Asked Questions
What is an online auction? An online auction is a platform where you can place bids on products in real-time. The highest bid at the end of the auction wins the item. We specialize in selling returned and liquidated merchandise, giving you the chance to purchase high-quality items at discounted prices.
What types of products do you sell? We offer a wide variety of items, including electronics, tools, furniture, home goods, appliances, and more. All items are returned or liquidated merchandise, so you can find great deals on quality products.
How do I participate in the auction? To participate, simply create an account on our platform and browse the available auctions, place your bid on items you’re interested in, and monitor the auction as it progresses.
How do I place a bid? To place a bid, click on the item you’re interested in, enter your desired bid amount, and submit it. You’ll be notified if you’re outbid, so you can place a higher bid if needed.
Can I set a maximum bid? Yes! You can set a maximum bid, and our system will automatically increase your bid up to that limit if someone else places a higher bid. This helps you stay competitive without constantly monitoring the auction.
How are auction winners notified? When an auction ends, you’ll receive an email notification if you’ve won. The email will include instructions on how to pay for the item and arrange shipping.
What payment methods do you accept? We accept various payment methods, including credit cards, PayPal, and other secure online payment systems. Payment is required within a certain timeframe after the auction ends.
Can I return an item if I’m not satisfied? Due to the nature of auctioned merchandise, all sales are final. However, if an item is severely defective due to manufacturers defect, please contact us within a specified period, and we will work with you to resolve the issue.
How is shipping handled? Shipping details will be provided after you win an auction. Shipping costs vary depending on the item and your location. You can track your order once it ships.
How can I contact customer support? If you have any questions or need assistance, please visit our “Contact Us” page, where you can reach our support team via email or phone.
Are all items in the auction new or used? Most of our items are returned or liquidated merchandise, so they may be new, lightly used, used or in “like-new” condition. Each item listing provides detailed descriptions, including any imperfections or signs of use.
Contact us
802 1st Ave unit D
Grand Junction, Co 81501
heather@auctionjunction.org
970-270-4132